Booking.com: Hotels & Travel

Jenny Tang

For travel, especially for booking hotels in Europe, I have found many deals, some offers much better than other sites. And a few sites in US has no competition, period. This App is actually quite easy to use and responsive. And I have got extra discounts for a few Iceland bookings. Both car rentals and hotels have many choices. I would highly recommend it to my friends to check it out. I wish I had downloaded it sooner.

unofff gghh

Literally the worst customer service I have ever seen. The app is easy to use and all, everything went well until I had to cancle my hotel reservation. They told me to contact the hotel to have them reply to the email to make sure I can get free cancellation fees. When I confirmed it with the hotel, they said they never receive any emails and offered free cancellation in the first place. Not to mention the cancellation fee was higher than my reservation.

Danielle Memmott

Always helps me save on rooms especially last minute bookings. I like how I get the genius discount which is actually real not just a gimmick. Only thing I'd change is when showing the price that they add tax on then so I don't have to actually reserve room until knowing final price and that hotels with no vacancies wouldn't show on my list of available hotels. It's always a bummer to try to reserve a room I think is available only to get further and get told they are sold out. Highly recommend!

Zam Zamour

Never book your flights with booking. Worse expérience and no way was offered to contact their help. You would expect that when you book a stay and flight with the same App things will go hand in hand. Well NO! The worse is that changes were not properly communicated. We had to settle for a lower level flight at the airport with the same high price. Never again!

Bogdan Wyneken

The IDEAL payment integration does not work. I am trying to pay with it since 1 yr. The app is still slow, not any effort to improve UX/UI has been put since years. I constantly update the app and nothing changes. The search function is good and you can book fast, but all the rest is completely garbage. The booking page is too cluttered, you can't click on the accommodation directly, you need to search for it again. Little details that make this app really frustrating to use. NOT 4.4!

Ethan

As what some of them mentioned, it is a perfect app if you do not need changes or cancellations. Fantastic loyalty program but let down by: 1. When rescheduling, the app will show no extra charges but after that they will charge extra due to the host's decision and they go ahead and charge u. 2. The property approved the cancellation waiver and email was sent. The app does not follow the same status. Still a good app just weak in changes.

ram fusana

Booking a hotel is fine, fast and all but the app is misleading with regards to the total price your paying. In the final checkout page it will show the promo price but after processing the payment it will show you a much higher price. Customers have the right to know how much we are paying upfront, no hidden charges. This feels like a scam to me, i just booked for a hotel room today again and the same bad experience. This will be my last...

Danilo

They used to guarantee bookings. Not anymore. I am a long Booking user with a great Genius track record but I am just quiting. They charge a big deal from Hotels but when you get a bad experience, they just don't care to fix it anymore. Support is just a waste of time. Car hiring is even worse. They drop the call when they cannot contact the car company and they don't get back to you. So I am trying to find a reason to use this app but I just cannot come up with any. Deleting the app..

Khyle Haydon Jones

Very good app in terms of what it is marketed as. There are no major features missing compared to other applications in the same field, the design/layout is very simple, not taking long to familiarize oneself with all that is on offer. This app is as practical as they come. Definitely worth downloading.

Ashleigh Carr

Warning! There's a "Special Request" field when booking a hotel with this app which hotels can simply ignore when confirming a booking. I recently had a family emergency and needed to check into a hotel early so I requested an early check in through the "Special Request" field, the hotel confirmed the booking and took my money but then didn't grant the early check in, I had to seek alternative accomodation and did not receive a refund. The support team couldn't provide any help at all.