ASOS

A Google user

Pretty frustrating customer service. The selection and price is great but if there is something wrong with your order the only option is to use chat apps where every single reply is from a different person. I've only had 3 problems out of 10-12 orders but all were their mistakes and none of them were resolved well. I've worked customer service in stores and e-commerce and none of the companies I worked for ever gave such lame responses when they messed up or did so little to make it right.

Anna Morris

It's a great app and I really like it, but I do have two problems with it, the size fit tool and that there's no category for plus size clothing. The size fit tool can be very useful but I feel it would be a lot more accurate if you could put your actual measurements in before it tries suggesting sizes that match your preferences. And as for the no plus size category, it would make searching for clothes a lot easier instead of just having to type "plus size" or "curve" in the search.

Analicia Wilson

I've been ordering for many, many years and the customer service this year has been terrible. I had to email 5 times before I finally could get a real response. Had packages missing twice and both times response was limited and barely helpful. I ended up missing multiple large sales bc of issues. When I was finally given discount(a very small one) the code didn't even work. I know we are all going through very tough times but can't believe the lack of help from such a huge company like asos.

Araya Flowers

Great selection! I love how there is a size guide and it will automatically select it for you when browsing. Delivery dependability SUCKS! Packages kinda trickle in and they are always pushed out 2-3 weeks..so I dont recommend ordering something if you need it fast odds are you won't receive it in time... I made my first return (will be placing in the mail this weekend) I just hope my refund doesn't take as long as their shipping.

A Google user

Love the videos along with the gallery would love to see them for all the items, and also wish that all items feautured on model or a similar match would be recommended every time. Also would be great for ASOS to include a more useful sizing chart. Other than those things, browsing & shopping was fun, transaction easy and an app I'll be using again many times for sure. 👍

Sam Nyx

There are so many bugs in this app. I ordered an item and made sure I ordered the right size but the system then placed a different size. I contacted their customer service and they couldn't do anything, they couldn't even cancel the order. It was a bug in the system that causes sizes and colors to change due to inventory, but it is not right for the system to change my order once I ordered it.

A Google user

Asos is a life saver , from the alerts on sales or promos to saving my favorites, from the click and collect options to the very reliable 2 day shipping. The style is exceptional for male plus size. Great cashback rewards, pleasantly affordable inventory especially with the klarna option at the checkout. It's a challenge not to look into the "new in" section on a daily basis.

A Google user

I like using asos on my web browser as opposed to the app. It sometimes doesn't have a proper home button and I have to turn off the app to get it to go back to Home. There's also more errors on the app that I don't deal with when I'm purchasing on the web browser. Maybe it's my phone but I don't have these issues with other shopping apps.

Liane Holl

I don't know if the customer service is lacking because I'm in the states, but I can't seem to get a good order. My friend orders all the time, but I can't get an order without an issue. First order was a collection of clothing, but face shields showed up. Now I only get one shoe and still don't have a refund from a mid-November return date (over a month at time of review).